WRITTEN BY: supportmymoto.com STAFF
Amazon customers have been reporting points with Prime Video, specifically an error that reads “This video is taking longer than anticipated to load”. Working into this concern signifies that you’re unable to stream the media, which is a detrimental concern to your service. On this article, we’ll train you the way to repair Prime Video error code 7017.
Please word that the information beneath is written for Home windows 10 customers. In case you’re in your cell phone, pill, or a unique working system, search assist from Amazon Buyer Service.
What’s error code 7017 in Prime Video?
This error code signifies that one thing has gone fallacious when making an attempt to provoke the streaming strategy of a video. It’s necessary to notice that this isn’t inherently a client-side error, which means that the difficulty is both in your system or Amazon’s service.
Usually, the error is brought on by your net browser. Nevertheless, different Home windows 10 settings could contribute to the difficulty arising as effectively. Within the guides beneath, we’ll concentrate on strategies that might resolve the “This video is taking longer than anticipated to load” error on Prime Video for Home windows 10 customers.
How you can repair Prime Video error code 7017
The steps beneath assist you resolve any underlying points along with your browser or system that is likely to be triggering the error. There are numerous totally different approaches to troubleshooting that might assist restore Prime Video in your Home windows 10 system.
Technique 1. Verify that Amazon Prime servers are up and working
First, it’s best to at all times affirm whether or not or not the difficulty is in your facet, or Amazon’s. This may be finished by a easy technique known as pinging. Under are the steps to ping Amazon Prime’s servers and see in the event that they’re up and working accurately.
- Press the Home windows + R keys in your keyboard. That is going to carry up the Run utility.
- Kind in “cmd” and press the Ctrl + Shift + Enter keys in your keyboard. By doing so, you’re launching the Command Immediate with administrative permissions.
- If prompted by the Consumer Account Management (UAC), click on Sure to permit the Command Immediate to make modifications in your system.
- As soon as within the Command Immediate, sort within the following command and hit Enter: ping primevideo.com -t
- Verify the results of the ping:
- If the ping brings again a constructive outcome, then Amazon’s Prime servers are effective. Which means that the difficulty is in your finish, and you’ll proceed with the strategies beneath to troubleshoot.
- If the ping brings again a destructive outcome, Amazon’s Prime service is presently experiencing points. On this situation, all you are able to do is look forward to Amazon’s facet to resolve the difficulty.
After confirming whether or not or not the difficulty is in your finish, proceed with the suitable information(s) beneath. Remember to attempt multiple technique in case one thing doesn’t work — it’s exhausting to inform what causes the difficulty with out experimenting first.
Technique 2. Restart your net browser
Merely restarting the net browser you employ may repair the Amazon Prime Video error code 7017. To do that, we’ll be utilizing the Process Supervisor for fully terminating the browser course of and restarting it on a recent, clear slate.
- Proper click on on any empty area in your taskbar, then choose the Process Supervisor from the context menu.
- Find your browser listed in your Processes record. Choose it by clicking on it as soon as, then click on the Finish activity button now seen within the bottom-right of the Process Supervisor window.
- Strive opening your browser once more, and examine if Prime Video works now.
Technique 3. Disable browser add-ons and extensions
Browser extensions are identified to be a hit and miss. Some extensions could include dangerous code or options that intervene with Amazon Prime Video. We suggest disabling any pointless extensions you’ve put in to see if it fixes your error.
Disable extensions in Google Chrome
- Open Google Chrome, then click on on the Extra icon (displayed by three dots organized vertically) and hover over Extra instruments. Right here, click on on Extensions.
Alternatively, you may enter chrome://extensions/ into your browser and hit the enter key.
- Click on on the Take away button on any extensions you don’t acknowledge or don’t want. Verify should you’re in a position to view content material on Amazon Prime Video.
Disable extensions in Mozilla Firefox
- Launch Mozilla Firefox.
- Click on on the Menu button (indicated by three horizontal strains) then choose Add-ons → Extensions.
- Click on the blue toggle for any extensions you wish to disable.
Technique 4. Change your proxy settings
Some customers have reported that the Amazon Prime Video error code 7017 was mounted after turning off some proxy settings. You possibly can try this technique by following the steps beneath.
- Open the Settings app by utilizing the Home windows + I keyboard shortcut. It’s also possible to attain this from the Begin menu by clicking on the gear icon.
- A brand new window ought to open. Right here, choose the Community & Web tab, then select Proxy from the sidebar menu.
- Toggle off the Handbook Proxy Setup and Automated Proxy Setup choices.
Technique 5. Restart your router
One thing it’s best to at all times attempt when dealing with internet-related points is restarting your router. This can enable the system to type itself out and presumably repair any ongoing points inside its system.
You possibly can restart your router in 3 simple steps:
- Find the energy button in your router and switch the system off.
- Look forward to a couple of minutes. We suggest ready 5 minutes to permit your router and community to correctly shut down.
- Flip your router again on.
Technique 6. Strive a unique net browser
No luck fixing the difficulty? You possibly can merely try and stream Amazon Prime Video content material in a unique net browser. By default, Home windows 10 comes with Microsoft Edge put in, which is an choice you may attempt instantly.
Different browsers we suggest are Google Chrome, Mozilla Firefox, Opera, and Chromium.
In case you want any additional assist, don’t be afraid to succeed in out to our customer support staff, accessible 24/7 to help you. Return to us for extra informative articles all associated to productiveness and modern-day expertise!
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